APEX PENS REFILL | Set of 5 fine-point GEL-REFILL| Black | Poketo

Name: APEX PENS REFILL | Set of 5 fine-point GEL-REFILL| Black | Poketo
Brand: Poketo
SKU: PKT_0004_00_RE
Price: 10.0 EUR
Availability: OutOfStock

€10,00

Sold out

VAT included. Shipping calculated at checkout

Care

Shipping & Returns

Germany - free shipping from 75 € order value

If you order our design products by 2 p.m., you will usually receive them within 1-2 working days.

All later orders on working days, which only contain products that can be delivered immediately, will be dispatched on the following working day

Europe

Products that can be delivered immediately will usually be with you within 4-6 working days.

How is my order shipped?

Your order will be shipped via our partners DHL & UPS within Germany and the EU.

How much are the shipping costs?

Within Germany, many orders are shipped free of charge. We charge a flat rate of €5.90 for the shipping of your order within Germany and shipping is free for you from an order value of €75.

The free shipping offer applies to standard shipping. The value of the goods after a possible return is decisive. If the value of the goods falls below €75 as a result of exercising your right of withdrawal, the shipping postage of €5.95 will be charged and offset against your refund for the return.

Bulky goods shipping costs of €19.95 may apply for individual items that exceed the standard package size. These will be calculated at check-out.

Shipping to most EU countries costs a flat rate of €9.90. All shipping details

How can I return products?

You can return ordered products up to 30 days after receipt of your order. More information

If you would like to return an item, send us an email to orders@charlesandmarie.com with the order number and information about which products you would like to return. Please pay for the return shipping - this of course does not apply to justified complaints.

A different delivery time is displayed

If a product can only be pre-ordered or is not in stock, it cannot be delivered immediately. In this case, you can find the deviating delivery time on the product page. As soon as we have the product available and dispatched again, you will receive it within the delivery times stated above.

Product compliance & safety

Manufacturer information & person responsible for product safety in the EU:
Hersteller/Manufacturer:
Pattern Brands, LLC
228 Park Ave S.
PMB 7389
New York, NY 10003
USA
help@patternbrands.com

Distribution:
Charles & Marie GmbH & Co. KG
Taubenweg 7
61462 Königstein
Deutschland
+496174203045
gpsr@charlesandmarie.com

Description

Ink refills for Poketo's popular Apex Pens.

Content: Comes in a pack of 5.
Color: Black ink.
Dimension: 5.75" or 14.6 cm L

Recommendations & Alternatives

Free shipping from €75 within Germany. Shipping within Europe as of 9,90€.

Orders of €75 or more qualify for free shipping within Germany. (Excluding promotional periods.)

30 days return possible...

...because if you don't like a product, then we're not happy either. Please send it back to us in good condition and in the original packaging so that we can pass it on to the next design lover in the best quality.

We collect stars...

...and we are very happy about your feedback, because that's how we learn and have the chance to get better, even if something doesn't work out!

Frequently Asked Questions

Where should I send my return?

Please send your return, securely packaged, exclusively to the following address:

Charles & Marie
Bahnstr. 20
65779 Kelkheim
Germany

Account & Communication

Simply click on the small symbol with the head at the top right... (in the mobile view in the menu at the bottom) here you can open an account.

When you have completed the initial registration, your account is complete. If you unexpectedly encounter any difficulties, you can always email or call us... and we'll be happy to help!

We only need your name, e-mail and you have to assign a password. Data protection is a matter of course for us - you can find all the details in our data protection declaration.

Another tip: to ensure that an email message from Charles & Marie does not go through your SPAM filter, we strongly recommend that you enter the email address(es) of the emails you received from us. Add mail to your address book! This is how you make sure that all our messages reach you safely!

How fast is shipping and where is my order?

In general, all orders are processed on the same day. This means that you will be sent an order confirmation by email immediately after you have placed your order.

Orders received before 2:00 p.m. CET will be shipped the same working day if all the products ordered are in stock. Orders placed over the weekend will be processed and shipped the following Monday.

As soon as your order is dispatched and handed over to our logistics partner, you will receive tracking information via email via the DHL, DPD or UPS systems. You simply click on the tracking code in this email and you can immediately follow the status of your delivery.

Do you have a sold-out product with you? Delivery time pre-ordered? Well, such orders will be shipped as soon as the goods arrive back at our warehouse. Please note the delivery time indicated for the product.

If anything is unclear or there is a delay, please call us on +49 6174 203045.

Why does my order sometimes come in a used box?

We want to protect the environment and use resources responsibly. You can find more information in the footer under "Sustainability".

That's why I can trust Charles & Marie

Please take a look at our profiles at Trusted Shops or ShopVote . Nobody can answer the question of trust better than our fans and customers!

What happens if I want to order more than the shopping cart allows?

No problem! Just contact us by email or phone—we're happy to help.

Phone: +49 6174 203045
Email: orders@charlesandmarie.com

If something doesn't work... we're happy to help over the phone. Just call +49 6174 203045 between 8:30 a.m. and 5:30 p.m.Call back & email answer: Give us max. 24 hours. No patience: Try directly below right in the chat.