Shipping costs & Delivery

Q: That's why I can trust Charles & Marie

Please take a look at our profiles at Trusted Shops or ShopVote . Nobody can answer the question of trust better than our fans and customers!

Delivery time:

Your orders placed until 3:00pm CET will be shipped on the same day as long as the products have been indicated to be in stock. European orders usually will be delivered within 3-5 days.
All items that are indicated as a „pre sale“, their delivery time is indicated on the product details view.
As soon as you placed your order, you’ll receive an order confirmation by email showing all important information regarding your order.

Shipping costs:

Germany:

5,90 EUR per order | Free shipping for all orders exceeding 59,00 EUR.

Please note that during promotions and SALES in the webshop the free shipping option might not be available.

Zone EU:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden:

9,90 EUR per order | Free shipping for all orders exceeding 85,00 EUR.

Please note that during promotions and SALES in the webshop the free shipping option might not be available.

Zone Europe 2:
Andorra, Great Britain, Liechtenstein, Vatican City State

16,90 EUR per order up to 31,5 kg

Please note that the prices displayed in the shopping cart for all deliveries outside the EU do neither include VAT nor customs duties. You might receive a separate invoice from your local authorities for any incurred taxes, import or customs charges. Please contact your local authorities for detailed inquiries.

Zone Europe 3:
Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Macedonia, Moldova, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine:

24,90 EUR per order up to 2 kg
29,90 EUR per order up to 5 kg
39,00 EUR per order up to 10 kg
49,00 EUR per order up to 20 kg
59,00 EUR per order up to 31,5 kg

Please note that the prices displayed in the shopping cart for all deliveries outside the EU do neither include VAT nor customs duties. You might receive a separate invoice from your local authorities for any incurred taxes, import or customs charges. Please contact your local authorities for detailed inquiries.

Zone World:
Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Brazil, Canada, Chile, China, Colombia, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Korea, Republic of (South Korea), Kuwait, Lebanon, Libya, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Syria, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Venezuela:

24,90 EUR per order up to 2 kg
39,00 EUR per order up to 5 kg
49,00 EUR per order up to 10 kg
69,00 EUR per order up to 20 kg
99,00 EUR per order up to 31,5 kg

Please note that the prices displayed in the shopping cart for all deliveries outside the EU do neither include VAT nor customs duties. You might receive a separate invoice from your local authorities for any incurred taxes, import or customs charges. Please contact your local authorities for detailed inquiries.

For all orders with a shipping weight exceeding the categories above, please contact us at +49 6174 203045. We will calculate the exact shipping costs to your desired destination and sent you an offer shortly.

Payment:

You can pay at Charles & Marie by credit card, Paypal, ApplePay, ShopifyPay or Sofortüberweisung. Your account will be debited upon completion of your order.

Free shipping from €59

From 59€ your order within Germany will come to you free of charge.

For our European customers, shipping to many countries within the EU is free from 85€.

30 days return possible...

...because if you don't like a product, then we're not happy either. Please send it back to us in good condition and in the original packaging so that we can pass it on to the next design lover in the best quality.

We collect stars...

...and we are very happy about your feedback, because that's how we learn and have the chance to get better, even if something doesn't work out!

FAQ

Good for you to know...

Account & Communication

Simply click on the small symbol with the head at the top right... (in the mobile view in the menu at the bottom) here you can open an account.

When you have completed the initial registration, your account is complete. If you unexpectedly encounter any difficulties, you can always email or call us... and we'll be happy to help!

We only need your name, e-mail and you have to assign a password. Data protection is a matter of course for us - you can find all the details in our data protection declaration.

Another tip: to ensure that an email message from Charles & Marie does not go through your SPAM filter, we strongly recommend that you enter the email address(es) of the emails you received from us. Add mail to your address book! This is how you make sure that all our messages reach you safely!

How fast is shipping and where is my order?

In general, all orders are processed on the same day. This means that you will be sent an order confirmation by email immediately after you have placed your order.

Orders received before 2:00 p.m. CET will be shipped the same working day if all the products ordered are in stock. Orders placed over the weekend will be processed and shipped the following Monday.

As soon as your order is dispatched and handed over to our logistics partner, you will receive tracking information via email via the DHL, DPD or UPS systems. You simply click on the tracking code in this email and you can immediately follow the status of your delivery.

Do you have a sold-out product with you? Delivery time pre-ordered? Well, such orders will be shipped as soon as the goods arrive back at our warehouse. Please note the delivery time indicated for the product.

If anything is unclear or there is a delay, please call us on +49 6174 203045.

Why does my order sometimes come in a used box?

We want to protect the environment and use resources responsibly. You can find more information in the footer under "Sustainability".

That's why I can trust Charles & Marie

Please take a look at our profiles at Trusted Shops or ShopVote . Nobody can answer the question of trust better than our fans and customers!

If something doesn't work... we're happy to help over the phone. 📞 Just call +49 6174 203045 between 8:30 a.m. and 5:30 p.m.Call back & email answer: Give us max. 24 hours. No patience 🤨: Try directly below right in the chat 💬.

Shipping costs & Delivery

Delivery time:

Shipping costs:

Germany:

Zone EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden:

Zone Europe 2: Andorra, Great Britain, Liechtenstein, Vatican City State

Zone Europe 3: Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Macedonia, Moldova, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine:

Payment:

FAQ

Zone EU:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden:

Zone Europe 2:
Andorra, Great Britain, Liechtenstein, Vatican City State

Zone Europe 3:
Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Macedonia, Moldova, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine: