Shipping policy

Delivery times

If your order is received by 2 pm, products that are available for immediate delivery will be shipped to you on the same business day. Your shipment will arrive within 1-3 business days within Germany.

If you order several items from us in one order for which different delivery times apply, we will send your order in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the article of your order with the longest delivery time applies to the shipment of goods as a whole.

For items that are not immediately available (pre-orders), the delivery time is indicated with the product.

Once you have placed your order, you will receive an e-mail about your order with all important information.



Shipping costs overview for shipping with DHL and DPD


Germany:
5,90 EUR per order - free shipping from an order value of 59,00 EUR.

Please note that during special promotions and SALES in the webshop this option is not available.


Zone EU:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden

9,90 EUR per order - free shipping from an order value of 85,00 EUR.

Please note that during special promotions and SALES in the webshop this option is not available.


Zone Europe 2:
Andorra, Great Britain, Lichtenstein, Vatican City

16,90 EUR per order

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) will be incurred in connection with your order. These taxes or costs will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact these authorities for details.


Zone Europe 3:
Bosnia-Herzegovina, Georgia, Gibraltar, Iceland, Macedonia, Moldavia, Norway, Switzerland, Serbia, Turkey, Ukraine

24,90 EUR per order up to 2 kg
29,90 EUR per order up to 5 kg
39,00 EUR per order up to 10 kg
49,00 EUR per order up to 20 kg
59,00 EUR per order more than 20 kg


When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which are not paid by us or invoiced by us, but have to be paid by you directly to the responsible customs or tax authorities. Please check with your local authorities for details.



Zone World:
Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Brazil, Canada, Chile, HongKong, Egypt, India, Indonesia, Iraq, Iran, Israel, Japan, Jordan, Kuwait, Lebanon, Libya, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Singapore, Syria, South Africa, Taiwan, Thailand, Tunisia, USA, Venezuela, United Arab Emirates, Qatar.

24,90 EUR per order up to 2 kg
39,00 EUR per order up to 5 kg
49,00 EUR per order up to 10 kg
69,00 EUR per order up to 20 kg
99,00 EUR per order more than 20 kg


When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which are not paid by us or invoiced by us, but have to be paid by you directly to the responsible customs or tax authorities. Please check with your local authorities for details.

If no shipping options are offered in the checkout for your order, please contact us by phone at +49 6174 203045. We will be happy to determine the specific shipping costs and send you an individual offer.


Payment

You can pay at Charles & Marie by credit card, Paypal, ApplePay, ShopifyPay or Sofortüberweisung. Your account will be debited upon completion of your order.