Select the products you want and add them to your shopping cart. By clicking “Checkout,” you enter your delivery address and payment method, review your order, and complete it by clicking “Buy now.”

Note: Information about the conclusion of the purchase contract can be found in our General Terms and Conditions (GTC).

Unfortunately, changes or cancellations after an order has been placed are not always possible, as we process orders very quickly. Please contact us as soon as possible by email at orders@charlesandmarie.com.

If a cancellation or change is no longer possible, you may of course return your order as usual within the scope of your right of withdrawal once you have received it. In this case, please register a return and select an appropriate reason for return.

Please contact us as soon as possible by email at orders@charlesandmarie.com and provide your order number as well as the correct delivery address.

As long as the order has not yet been shipped, we can change the address. If the parcel is already on its way and is returned to us due to an incorrect address, we will resend it to you once it has been received back. Please note that additional shipping costs may apply.

Orders placed on working days by 2:00 PM and available for immediate delivery are usually shipped on the same day. Delivery within Germany takes 1–3 working days.

If your order contains items with different delivery times, shipping will take place together based on the longest delivery time, unless otherwise agreed. For pre-orders, the delivery time can be found directly on the product page.

After placing your order, you will receive an order confirmation by email.

Shipping within Germany costs €5.90 per order.

Standard shipping is free for orders with a value of €75.00 or more. The decisive factor is the merchandise value after any possible returns.

International shipping costs depend on the respective shipping zone and the weight of your order.

The exact shipping costs will be displayed during checkout before completing your order or can be viewed in our shipping cost overview.

Yes, deliveries to non-EU countries may be subject to additional customs duties, taxes, or import fees. These costs are not included in the purchase price or shipping costs and must be paid directly to the responsible customs or tax authorities.

Depending on the destination region, shipping is carried out via DHL or DPD.

If your order contains multiple items with different delivery times, they will be shipped together in one shipment, unless otherwise agreed. In this case, the delivery time is determined by the item with the longest delivery time.

Yes, as soon as your order has been shipped, you will receive a shipping confirmation by email.

This email includes a tracking link that allows you to check the current status of your delivery at any time.

Yes, you may cancel your order within 30 days without giving any reason. The cancellation period begins on the day you receive the last item of your order.

To exercise your right of withdrawal, it is sufficient to send us a clear statement by email or post. You may use our sample withdrawal form, but this is not mandatory.

If an item arrives damaged or defective, please send us an email to orders@charlesandmarie.com including your order number, photos of the damage, and a brief description. We will get back to you promptly and clarify the next steps.

After exercising your right of withdrawal, you must return the goods to us no later than 14 days thereafter. It is sufficient that you send the return within this period.

Unless otherwise agreed, please send your return exclusively to the following address:

Charles & Marie GmbH & Co. KG

Bahnstraße 20

65779 Kelkheim

Germany

You are responsible for the costs of returning the goods.

For particularly large or bulky items (freight shipments), return shipping costs may amount to up to approximately €75.

Please return the items, if possible, undamaged, clean, and in their original packaging including all accessories. Additional outer packaging is recommended to prevent transport damage. Unfortunately, we cannot accept shipments sent freight collect.

After receipt and inspection of your return, we will refund the purchase amount no later than within 14 days. The refund will be issued using the same payment method that you used for your order.

We may withhold the refund until we have received the goods or you have provided proof of return, whichever occurs first.

Vous ne devez indemniser une perte de valeur que si celle-ci est due à une utilisation qui va au-delà de la simple vérification de l'état et du fonctionnement.

Oui, les marchandises scellées qui ne peuvent pas être retournées pour des raisons d’hygiène ou de protection de la santé ne peuvent faire l’objet d’aucun rétractation si le sceau a été retiré après la livraison.

Non, le droit de rétractation ne s’applique pas aux consommateurs résidant en dehors de l’Union européenne si leur domicile et l’adresse de livraison se trouvent en dehors de l’UE au moment de la commande.

Chez Charles & Marie, vous pouvez payer facilement par carte de crédit, PayPal, Apple Pay, Shopify Pay ou virement instantané.

Nous ne joignons pas de facture au colis. Tu trouveras ta facture en téléchargement PDF dans l’e-mail de confirmation de commande.

Votre compte sera débité dès la validation de votre commande.

Oui, tous les paiements sont traités via des prestataires de paiement sécurisés et cryptés, afin que tes données soient protégées à tout moment.

Non, un seul mode de paiement peut être sélectionné par commande.

Veuillez d'abord vérifier vos informations de paiement ou essayer un autre mode de paiement. Si le problème persiste, n'hésitez pas à nous contacter par e-mail à l'adresse orders@charlesandmarie.com.

Tu peux saisir ton code cadeau ou de réduction dans le champ « Code de réduction » lors du paiement. Le montant sera automatiquement déduit du total de ta commande.

Non, un seul code cadeau ou de réduction peut être utilisé par commande.

Veuillez vérifier que le code a été saisi correctement et qu’il est toujours valide. Certains codes sont soumis à des conditions (par exemple, un montant minimum de commande ou certains produits).

Malheureusement non. Les codes de réduction doivent être saisis lors du paiement avant de finaliser la commande.

Si vous retournez votre commande en tout ou en partie, le bon sera partiellement ou totalement invalidé si les conditions du bon ne sont plus remplies.